Airport Lounge Lead: Elevate Guest Experience & Team Growth

Golden Elite Catering Services - GECS; Jizan; On-site; SAR 78,000 - 123,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic work environment

A growing aviation hospitality company

Job summary

Golden Elite Catering Services (GECS) seeks an experienced Lounge Supervisor to lead daily operations of the Airport Lounge and ensure an exceptional guest experience. You will supervise the lounge team, coach staff, and coordinate with airport stakeholders to maintain service standards.

The role requires strong leadership, at least 4 years in supervisory hospitality or similar, and excellent English communication. Must be able to work rotational shifts, including weekends and public holidays.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Business Administration, or a related field.
• Minimum 4 years supervisory experience in hospitality, aviation, hotels, lounges, or customer service operations.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Good command of English (spoken and written).
• Proficient in Microsoft Office applications.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Supervise the daily operations of the airport lounge and ensure smooth service delivery.
• Lead, coach, and support the lounge team to maintain high service standards.
• Ensure exceptional customer service and promptly resolve guest concerns.
• Coordinate with internal teams and airport stakeholders to ensure operational efficiency.
• Monitor staff attendance, grooming, and performance.
• Ensure compliance with company policies, operational procedures, and health & safety standards.
• Prepare daily operational reports and support continuous service improvement.

Skills

Leadership

Team management

Communication

English proficiency

MS Office

Education

Diploma or Bachelor's degree in Hospitality/Business Administration

Tools

Microsoft Office

Job description

Golden Elite Catering Services (GECS) seeks an experienced Lounge Supervisor to lead daily operations of the Airport Lounge and ensure an exceptional guest experience. You will supervise the lounge team, coach staff, and coordinate with airport stakeholders to maintain service standards.

The role requires strong leadership, at least 4 years in supervisory hospitality or similar, and excellent English communication. Must be able to work rotational shifts, including weekends and public holidays.