Air Freight Specialist SBC/MNC – Customer Ops Lead

Deutsche Post; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Global career development

International opportunities

Job summary

DHL Global Forwarding is hiring an AFR Specialist SBC/MNC in Riyadh to administer shipment activities from booking to delivery and to act as the primary customer contact for information, exceptions and claims.

You will manage routing, invoicing, regulatory compliance and strive to maximize service quality and profitability while supporting regulatory procedures and developing strong client relationships across air freight operations.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification
• Less than 2 years of experience

Responsibilities

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as Customer first point of contact for shipment information, exception / complaint management and claims
• Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Support necessary regulatory compliance procedures relating to commodity and locations for shipments
• Manage close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
• Study and resolve issues in day-to-day delivery and implement best practices for Air Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Resolve performance issues of suppliers, and propose solutions to improve performance
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers
• Update Customs shipment information and physical status, resolve customer issues and incidents.

Skills

Customer service

Shipment planning

Relationship management

Regulatory compliance

Problem solving

Communication

Education

Bachelor’s Degree

Tools

Transportation Management System

Job description

DHL Global Forwarding is hiring an AFR Specialist SBC/MNC in Riyadh to administer shipment activities from booking to delivery and to act as the primary customer contact for information, exceptions and claims.

You will manage routing, invoicing, regulatory compliance and strive to maximize service quality and profitability while supporting regulatory procedures and developing strong client relationships across air freight operations.