AFR Specialist – Mandarin Speaker, Global Freight

Deutsche Post; Jeddah; On-site; SAR 180,000 - 280,000; Full time

Job summary

DHL Global Forwarding is seeking an AFR Specialist in Riyadh, Saudi Arabia. The role requires Mandarin Chinese language skills and acts as the customer’s first contact for shipment information, incidents, pricing, and claims.

You will ensure accurate costs, manage shipments, and drive process improvements while maintaining data quality and regulatory compliance. We offer opportunities in a global network, competitive salary, and career development within the Deutsche Post DHL group.

Qualifications

• Bachelor's degree required.
• More than 4 years of relevant experience.
• Mandarin Chinese speaking skills are mandatory.

Responsibilities

• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues.
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Ensure the management of shipments in line with the customer service commitment.
• Track, record, analyze and improve exceptions/operational irregularities.
• Responsible for high shipment data quality.
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximizes our profits.
• Identify critical shipments and new business that needs extra support/hypercare.
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics.

Skills

Mandarin Chinese

Education

Bachelor's Degree

Job description

DHL Global Forwarding is seeking an AFR Specialist in Riyadh, Saudi Arabia. The role requires Mandarin Chinese language skills and acts as the customer’s first contact for shipment information, incidents, pricing, and claims.

You will ensure accurate costs, manage shipments, and drive process improvements while maintaining data quality and regulatory compliance. We offer opportunities in a global network, competitive salary, and career development within the Deutsche Post DHL group.