Global Freight Specialist (Mandarin)

DHL Group; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

DHL Group is hiring an AFR Specialist in Riyadh, Saudi Arabia. The role focuses on acting as the customer first point of contact for shipment information, incidents, pricing, and claims, while ensuring accurate costs and data quality across local and international shipments.

Ideal candidates hold a Bachelor’s Degree and have more than 4 years of experience in logistics. The position offers opportunities within a global network, with competitive salary and career development prospects.

Qualifications

• Mandarin Chinese speaking skills are mandatory.
• Bachelor’s degree required for the role.

Responsibilities

• Act as customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure correct costs and revenues are captured against the customer’s profile and take ownership to solve simple and complex issues.
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Ensure the management of shipments in line with the customer service commitment.
• Track, record, analyze and improve exceptions/operational irregularities.
• Responsible for high shipment data quality.
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Route and/or assign shipments to relevant consols that meet our customers service commitment and maximize our profits.
• Identify critical shipments and new business that needs extra support/hypercare.
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics.
• Execute tasks and activities while meeting resource management and productivity guidelines for day-to-day operations.
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy.
• Investigate/support invoice disputes.
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
• Resolve performance issues of suppliers, and propose solutions to improve performance.
• May provide functional guidance, advice or training to less experienced positions.
• Use industry sector or logistics specialist expertise in day-to-day work.

Skills

Mandarin Chinese

Education

Bachelor’s Degree

Job description

DHL Group is hiring an AFR Specialist in Riyadh, Saudi Arabia. The role focuses on acting as the customer first point of contact for shipment information, incidents, pricing, and claims, while ensuring accurate costs and data quality across local and international shipments.

Ideal candidates hold a Bachelor’s Degree and have more than 4 years of experience in logistics. The position offers opportunities within a global network, with competitive salary and career development prospects.