AFR Specialist

DHL Global Forwarding Saudi Arabia LLC; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

DHL Group is hiring an AFR Specialist in Riyadh, Saudi Arabia. The role focuses on acting as the customer first point of contact for shipment information, incidents, pricing, and claims, while ensuring accurate costs and data quality across local and international shipments.

Ideal candidates hold a Bachelor’s Degree and have more than 4 years of experience in logistics. The position offers opportunities within a global network, with competitive salary and career development prospects.

Qualifications

• Mandarin Chinese speaking skills are mandatory.
• Bachelor’s degree required for the role.

Responsibilities

• Act as customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure correct costs and revenues are captured against the customer’s profile and take ownership to solve simple and complex issues.
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Ensure the management of shipments in line with the customer service commitment.
• Track, record, analyze and improve exceptions/operational irregularities.
• Responsible for high shipment data quality.
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Route and/or assign shipments to relevant consols that meet our customers service commitment and maximize our profits.
• Identify critical shipments and new business that needs extra support/hypercare.
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics.
• Execute tasks and activities while meeting resource management and productivity guidelines for day-to-day operations.
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy.
• Investigate/support invoice disputes.
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
• Resolve performance issues of suppliers, and propose solutions to improve performance.
• May provide functional guidance, advice or training to less experienced positions.
• Use industry sector or logistics specialist expertise in day-to-day work.

Skills

Mandarin Chinese

Education

Bachelor’s Degree

Job description

AFR Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross‑border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Who ever said “the sky is the limit” never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for an AFR Specialist in Riyadh, Saudi Arabia.

Join us in connecting people and improving lives!

In this AFR Specialist position

• Mandarin Chinese speaking skills are mandatory for this role
• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership tosolve simple and complex issues
• Administer shipment level activitiesincluding receipt of customer booking, documentation requirements, and all relatedlocal and internationaltransport
• Ensure the management of shipments in line with the customer service commitment
• Track, record, analyze and improve exceptions/operational irregularities
• Responsible for high shipment data quality
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximizes our profits
• Identify critical shipments and new business that needs extrasupport/hypercare
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Investigate/supports invoice disputes
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• Resolve performance issues of suppliers, and propose solutions to improve performance
• May provide functional guidance, advice or training to less experienced positions
• Use Industry sector or logistics specialist expertise in their day-to-day work

Now, here is what we need from you!

Education Level

Bachelor’s Degree

Experience Level

More than 4 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

TOP EMPLOYER prestigious certificationattests to our best‑in‑class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• Thelargest global networkwith more than 30,000 passionate employees
• The mostefficient processesandfastest response times
• Thebest solutionsandbest customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics