AFR Specialist SBC/MNC

Deutsche Post; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Global career development

International opportunities

Job summary

DHL Global Forwarding is hiring an AFR Specialist SBC/MNC in Riyadh to administer shipment activities from booking to delivery and to act as the primary customer contact for information, exceptions and claims.

You will manage routing, invoicing, regulatory compliance and strive to maximize service quality and profitability while supporting regulatory procedures and developing strong client relationships across air freight operations.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification
• Less than 2 years of experience

Responsibilities

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as Customer first point of contact for shipment information, exception / complaint management and claims
• Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Support necessary regulatory compliance procedures relating to commodity and locations for shipments
• Manage close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
• Study and resolve issues in day-to-day delivery and implement best practices for Air Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Resolve performance issues of suppliers, and propose solutions to improve performance
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers
• Update Customs shipment information and physical status, resolve customer issues and incidents.

Skills

Customer service

Shipment planning

Relationship management

Regulatory compliance

Problem solving

Communication

Education

Bachelor’s Degree

Tools

Transportation Management System

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who gives cargo its airtime? You do. . - DHL Global Forwarding has an opening for a AFR Specialist SBC/MNC in Riyadh, Saudi Arabia. Administer Air Freight Service Delivery plans, processes, programs and activities to deliver effective and efficient operational outcomes in line with business needs and objectives, relevant frameworks and standards, Group guidelines and policies, and applicable legal and compliance requirements. This includes managing and overseeing all shipment execution activities while serving as the primary point of contact for customers.

Join us in connecting people and improving lives!

In this AFR Specialist SBC/MNC position

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as Customer first point of contact for shipment information, exception / complaint management and claims
• Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Support necessary regulatory compliance procedures relating to commodity and locations for shipments
• Manage close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
• Study and resolve issues in day-to-day delivery and implement best practices for Air Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Resolve performance issues of suppliers, and propose solutions to improve performance
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers
• Update Customs shipment information and physical status, resolve customer issues and incidents.

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• Less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.