AFR Operations Leader - P&L, Growth & Customer Excellence

Deutsche Post; Jeddah; On-site; SAR 350,000 - 520,000; Full time

Job summary

DHL Global Forwarding in Riyadh, Saudi Arabia, seeks an AFR Operation Manager to lead the air freight operations with P&L responsibility. You will drive growth with local markets, ensure service excellence, and supervise a high-performing team in a global logistics network.

Responsibilities include optimizing supplier performance, maintaining regulatory compliance, and delivering automated processes that maximize profitability, while strengthening customer relationships and upselling where

Qualifications

• Bachelor's degree required.
• More than 5 years of experience in logistics/air freight.

Responsibilities

• Manage department P&L within area of control.
• Drive growth in local markets with field sales; maintain customer satisfaction.
• Escalation point for complaints; coordinate resolution.
• Ensure service quality and operational excellence; monitor feedback.
• Support teams to follow Global standard processes for shipments.
• Manage supplier relationships to optimize service and profitability.
• Develop a high-performing team; foster collaboration.
• Lead department and supervisors aligned with Air Freight strategy.
• Ensure regulatory compliance for shipments.
• Achieve productivity targets and maximize GP per file.
• Manage relationships with existing clients and upsell opportunities.

Skills

P&L management

Customer relationship

Leadership

Process improvement

Education

Bachelor's Degree

Job description

DHL Global Forwarding in Riyadh, Saudi Arabia, seeks an AFR Operation Manager to lead the air freight operations with P&L responsibility. You will drive growth with local markets, ensure service excellence, and supervise a high-performing team in a global logistics network.

Responsibilities include optimizing supplier performance, maintaining regulatory compliance, and delivering automated processes that maximize profitability, while strengthening customer relationships and upselling where