AI Solutions Delivery Lead — Customer-Facing

Sarj; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Sarj is seeking a Technical Delivery Manager in Riyadh to own customer delivery from requirements to deployment. You will work with customers to translate needs into technical requirements and ensure delivery by product, engineering, and operations teams.

The role emphasizes managing expectations under pressure, maintaining delivery quality, and driving actions across multiple teams to meet timelines and outcomes.

Qualifications

• 3+ years in a customer-facing role involving technical delivery, implementation, consulting, solutions engineering, or similar.
• Strong experience with direct customer interactions and stakeholder management.
• Calm under pressure with demanding customers; ability to reset expectations.
• Technical curiosity about APIs, integrations, workflows, and product limitations.
• Demonstrated delivery and project management with ownership.
• Highly organized with attention to multiple moving parts.
• Excellent communication and negotiation skills.
• Judgment to know when to push back or say no.
• Willingness to challenge both customers and internal teams constructively.

Responsibilities

• Own customer delivery as the primary contact through implementation, aligning expectations, timelines, and outcomes.
• Translate customer needs into actionable requirements for product and engineering teams.
• Collaborate with technical teams to scope, prioritize, and deliver high-quality solutions on time.
• Navigate difficult conversations with stakeholders and manage expectations when necessary.
• Identify risks, dependencies, and gaps early and address them to protect delivery quality.
• Engage in technical discussions with engineers to challenge assumptions and assess feasibility.
• Track requirements, timelines, and issues to maintain project momentum.
• Coordinate across product, engineering, operations, and customer stakeholders.

Skills

Customer-facing delivery

Stakeholder management

Communication

Negotiation

Project management

API integrations

Technical requirements

Ambiguity handling

Cross-functional collaboration

Tools

APIs

Integrations

System workflows

Job description

Sarj is seeking a Technical Delivery Manager in Riyadh to own customer delivery from requirements to deployment. You will work with customers to translate needs into technical requirements and ensure delivery by product, engineering, and operations teams.

The role emphasizes managing expectations under pressure, maintaining delivery quality, and driving actions across multiple teams to meet timelines and outcomes.