Enterprise Success Architect for Growth

Deliverect

Riyadh

Hybrid

SAR 180,000 - 260,000

Full time

14 days+

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Job summary

Deliverect is seeking an Enterprise Customer Success Manager in Riyadh, Saudi Arabia. You will ensure enterprise clients achieve maximum value from our SaaS platform, drive adoption, and nurture long-term relationships.

You will collaborate with Product and Support teams to resolve complex issues, monitor usage, and advocate for customers with a data-driven approach. This hybrid role involves 4 days in the local office and 1 day remote.

Qualifications

Minimum 2+ years in a customer-facing role such as Customer Success, Support or Account Management in SaaS.
Fluency in English and Arabic is essential for managing diverse accounts.
Strong written and verbal communication skills in English and Arabic.
Ability to analyze complex customer issues and leverage data to improve health and adoption.

Responsibilities

Develop and execute strategies to foster long-term customer relationships and drive product adoption for enterprise clients.
Collaborate cross-functionally with Enterprise Account Managers and Support to resolve issues and advocate for customers.
Monitor customer usage and use data to demonstrate value and improve health and adoption rates.
Serve as escalation point for complex technical and non-technical queries and ensure timely resolutions.
Identify upsell opportunities and support renewal management to protect revenue.