Head of Delivery, Saudi Arabia

Wonderful Ltd.; Saudi Arabia; Presencial; SAR 150.000 - 200.000; Jornada completa

Descripción de la vacante

A leading technology provider in Saudi Arabia is seeking a Program Manager with extensive experience in managing AI implementations for enterprise clients. The ideal candidate will have over 5 years in program management and proven leadership skills, focusing on delivery, onboarding, and client relationship management. Fluency in Arabic and professional English is required, along with a strong technical background in APIs and cloud integrations. This role ensures successful AI agent deployments and long-term client collaborations.

Formación

• 5+ years in Program Management or Technical Customer Success in enterprise SaaS or AI.
• Proven hands-on delivery experience in complex enterprise programs.
• 2+ years in leadership roles managing Program Manager teams.
• Strong technical skills related to APIs and cloud platforms.
• Fluent in Arabic and English.

Responsabilidades

• Own the end-to-end delivery of AI agent implementations.
• Lead multi-stakeholder enterprise implementations and align client teams.
• Support clients through onboarding and renewals.
• Drive execution and lead client-related team functions.
• Manage risks and ensure projects stay on track.

Conocimientos

Program Management

Technical Project Management

Leadership

Stakeholder Management

Technical Acumen

Communication

Descripción del empleo

Own the end-to-end delivery of agent implementations across our clients. From turning their needs into timelines and deliverables, coordinating between AI engineers and client teams and overall ensuring that all AI agents will be successfully launched on time.

Lead large, multi-stakeholder enterprise implementations- run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep client teams aligned.

Support and guide clients through onboarding, adoption, renewals, and expansion

Build strong relationships with clients, manage their expectations and create constant alignment.

Drive both execution and leadership: manage programs directly while establishing and scaling the local client-facing team, including building and leading CS, Implementation, and Program Management functions.

Serve as the primary point of contact for strategic customers, ensuring long term collaboration.

Take a hands-on role in implementation and overseeing configuration, testing, optimization of AI agents, and needed integrations.

Manage risks, handle escalations and remove blockers to keep programs on track.

Requirements

5+ years in Program Management, Technical Project Management, or Technical Customer Success in enterprise SaaS, AI, or related tech.

Proven hands-on delivery experience in complex, technical enterprise programs (not only oversight).

2+ years in leadership- experience hiring, managing, and scaling Program Manager teams.

Experience building new functions or operations in growth-stage companies or new geographies.

Native Arabic language and professional English skills (written and spoken).

Strong technical acumen - APIs, cloud platforms, enterprise IT integrations.

Excellent communication, stakeholder management, and executive presence.

Outcome-driven, independent, and equally comfortable rolling up your sleeves and shaping long-term strategy.