Aftersales Support Specialist - Parts & Service

Al-Futtaim; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Al-Futtaim Automotive is seeking a proactive Customer Support Representative for its Aftersales team. You will be the first point of contact between customers and the branch aftermarket team, ensuring timely support for parts and service requirements and building strong customer relationships.

You will identify opportunities for parts and service sales, coordinate with internal teams, and help achieve sales, gross profit, market share, and customer satisfaction targets through effective

Qualifications

• College degree or diploma in Marketing, Business, Automotive, Mechanical, or related field.
• Experience in customer service, sales support, aftersales, parts, or service operations.
• Experience as a sales representative or customer support representative is an advantage.
• Technical background or exposure to heavy equipment, commercial vehicles, construction equipment, or machinery is preferred.

Responsibilities

• Act as the first point of contact for customers and manage requests related to parts, service, and aftermarket support.
• Maintain regular customer coverage through field visits, follow-ups, and customer call schedules.
• Build and maintain strong relationships with customers by understanding their requirements, buying trends, and service needs.
• Identify sales opportunities for parts, service contracts, preventive maintenance, and other aftermarket solutions.
• Coordinate with internal teams, including parts, service, workshop, sales, and technical support, to ensure customer requirements are handled efficiently.
• Prepare and present quotations, estimates, and service-related updates in coordination with the branch team.
• Monitor customer parts and service requirements to ensure timely delivery and completion of jobs.
• Maintain accurate customer information, call reports, and sales activity records using CRM or relevant systems.
• Support the achievement of sales, gross profit, market share, and customer satisfaction targets.
• Handle customer concerns professionally and support prompt resolution of any service-related issues.
• Follow company policies, quality standards, and Health, Safety and Environment procedures at all times.

Skills

Customer service

Sales support

Aftersales

Parts operations

Service operations

Driving license

Education

College degree or diploma in Marketing/Business/Automotive/Mechanical

Tools

CRM

Spreadsheet

Email

Word processing

Job description

Al-Futtaim Automotive is seeking a proactive Customer Support Representative for its Aftersales team. You will be the first point of contact between customers and the branch aftermarket team, ensuring timely support for parts and service requirements and building strong customer relationships.

You will identify opportunities for parts and service sales, coordinate with internal teams, and help achieve sales, gross profit, market share, and customer satisfaction targets through effective