Product Support Specialist

GCC Olayan; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

GCC Olayan is seeking a proactive after-sales sales professional in Saudi Arabia to grow revenue by selling genuine parts, service solutions, and maintenance contracts. The role focuses on new business, customer relationships, and field support to improve after-sales profitability.

You will manage visits, maintain CRM pipelines, and target fleets and workshops across KSA, with regular reporting to management and strict adherence to safety policies.

Qualifications

• Diploma or equivalent experience required.
• 3–6 years in after-sales, field sales, or parts/service sales within KSA.

Responsibilities

• Achieve monthly and annual targets for parts sales, service contract sales, and after-sales revenue.
• Promote genuine parts, lubricants, repair services, and PM packages.
• Execute weekly/monthly customer visit plans across assigned locations.
• Maintain up-to-date CRM entries and opportunity pipelines.
• Follow up on quotations, service jobs, and pending opportunities.
• Identify and target new fleets, workshops, and contractors in KSA.
• Conduct field prospecting through site visits.
• Build and maintain a sales funnel of potential new customers.
• Submit weekly sales reports, visit summaries, and forecasts to management.
• Follow company safety policies and regulations when visiting sites.

Skills

Field sales

CRM

Negotiation

Client relationships

Education

Diploma degree or equivalent

Tools

CRM software

Job description

Role Purpose

To grow after-sales revenue by promoting and selling genuine parts, service solutions, and maintenance contracts to customers in Saudi Arabia. The role is responsible for generating new business, maintaining strong customer relationships, and providing field support to improve customer satisfaction and overall after-sales profitability.

Job Accountabilities & Activities

• Achieve assigned monthly and annual targets for parts sales, service contract sales, and total after-sales revenue.
• Promote genuine parts, lubricants, repair services, and PM packages.
• Execute structured weekly/monthly customer visit plans across assigned locations
• Maintain up-to-date customer visit reports and opportunity pipelines in CRM.
• Conduct regular follow-ups on quotations, service jobs, and pending opportunities.
• Identify and target new fleets, workshops, contractors, and logistics operators across KSA.
• Conduct field prospecting through site visits.
• Build and maintain a sales funnel of potential new customers.
• Submit weekly sales reports, visit summaries, and forecasts to management.
• Maintain accurate CRM entries and comply with company reporting policies.
• Follow company safety policies and adhere to all Saudi regulations when visiting customer sites.

Education & Certifications

Minimum Diploma Degree Or Equivalent Experience

Required Years of Experience

3 to 6 years of relevant experience in after-sales, field sales, or parts/service sales within KSA.