After Sales Customer Representative (Real Estate) – Remote

Signature Network; Saudi Arabia; Remote; SAR 38,000 - 46,000; Full time

Benefits offered by this job

Remote Work

Competitive Salary

Growth Opportunities

Multicultural Environment

Job summary

Signature Network is seeking an After Sales Customer Representative (Real Estate) to manage post-purchase journeys for B2C clients in a fully remote role. You will be the primary contact for buyers in Riyadh, Jeddah, Makkah, or Madinah, coordinating payments, paperwork, and handover steps with care and accuracy.

The ideal candidate communicates fluently in Arabic, English, and French, has solid CS/After-Sales experience, and is comfortable using a CRM, e-sign, and project management tools in a

Qualifications

• Fluency in Arabic, English, and French (written and spoken) mandatory.
• Proven experience in Customer Service, After-Sales Support, or Account Management.
• Knowledge of Saudi real estate purchase processes for Riyadh, Jeddah, Makkah, Madinah.

Responsibilities

• Serve as the dedicated post-purchase contact for B2C clients, guiding them through ownership steps.
• Monitor and manage payment schedules, deposits, installments, and reminders to avoid defaults.
• Guide clients through paperwork for property transfer and registration in Saudi Arabia.
• Escalate complex issues to appropriate internal teams and provide regular status updates.

Skills

Trilingual Arabic English French

Customer Service experience

Account Management

Tools

Salesforce

HubSpot

Zoho

DocuSign

Asana

Trello

Microsoft Office

Google Workspace

Job description

Role: After Sales Customer Representative (Real Estate) - Fully Remote

Location: Full remote with possible occasional business travels across in Saudi Arabia and France (Approx 5% frequency)

Candidates must be based in a time zone compatible with Saudi Arabia, e.g., GMT+3

Reporting To: CEO & Founder

Contract Type: Full Time

Start Date: ASAP (Urgent Position)

Salary Package: Up to USD 1,000 / Month + commissions on target (depending on potential & experience)

Benefits: Medical insurance (single person basis)

Other Benefits:

• Great career opportunity
• Privilege to evolve in a very-well established company which cares about the environment and sustainability.

About The Company:

Our client is a very fast-growing Saudi-focused advisory firm that serves as a gateway for private capital into the Saudi real estate market, which recently opened to foreign ownership in January 2026. The firm works with families, private investors, companies, and family offices, providing end-to-end support from initial consultation through post-purchase aftercare.

Their core services span six areas: real estate acquisition, company setup, Premium Residency, digital identity enrolment, structuring and tax, and long-term aftercare including property management and resale.

Our client focuses on properties in four Saudi cities—Riyadh, Jeddah, Makkah, and Madinah—each with distinct investment theses, and holds offices in Dubai, Riyadh, Casablanca, and Paris.

The company differentiates itself by maintaining one point of contact throughout the client journey, coordinating with clients' existing advisers, and staying involved for years after the deed is signed.

Role Overview

We are looking for a highly organized and customer-centric After-Sales Customer Representative to manage the post-purchase journey for our B2C real estate clients. You will be the primary point of contact for clients who have recently purchased properties in Riyadh, Jeddah, Makkah, or Madinah.

This role is critical in ensuring a seamless ownership transition. You will be responsible for guiding clients through the administrative labyrinth of Saudi real estate, managing payment schedules (deposits and installments), and ensuring all paperwork is completed accurately and on time. This is a fully remote position requiring a self-starter attitude and absolute reliability.

Key Responsibilities

1. Client Relationship Management

• Serve as the dedicated point of contact for B2C clients post-purchase, providing support in English, Arabic, and French.
• Conduct onboarding calls to welcome new owners and explain the next steps of the ownership process.
• Manage client expectations regarding timelines for title deeds, handover, and registration.

2. Financial & Payment Management

• Monitor and manage payment schedules, ensuring the initial deposit has cleared and subsequent installments are tracked.
• Send polite but firm reminders regarding upcoming payment deadlines to ensure zero defaults.
• Coordinate with the finance department to confirm receipt of funds and update client ledgers.
• Assist clients with documentation required for mortgage releases or bank transfers related to the installments.

3. Documentation & Process Administration

• Guide clients through the necessary paperwork for property transfer and registration in Saudi Arabia (including Ejar, Real Estate Registry, and Ministry of Housing portals).
• Collect, verify, and organize digital documents (IDs, proof of payment, signed contracts) from clients.
• Liaise internally with legal and sales teams to ensure contracts are executed correctly.
• Maintain accurate records of all client interactions and transaction statuses in the CRM system.

4. Issue Resolution

• Troubleshoot issues related to delayed payments or missing documentation.
• Escalate complex legal or compliance issues to the relevant internal departments.
• Provide regular status updates to clients to reduce anxiety and build trust during the ownership transfer process.

Requirements

• Linguistic Fluency: Native or professional fluency in Arabic, English, and French (both written and spoken) is mandatory.
• Experience: Proven experience in Customer Service, After-Sales Support, or Account Management.
• Industry Knowledge: Familiarity with the Saudi Real Estate market, specifically the purchasing process in Riyadh, Jeddah, Makkah, or Madinah.

Technical Skills

• Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho).
• Comfortable using cloud-based document signing tools (e.g., DocuSign) and project management tools (e.g., Asana, Trello).
• Strong Microsoft Office/Google Workspace skills.

Soft Skills

• Extreme Organization: You are managing multiple payment deadlines and documents; attention to detail is non-negotiable.
• Communication: Ability to explain complex legal and financial processes simply and clearly.
• Patience: Ability to handle stressed clients with empathy and professionalism.
• Self-Discipline: Proven ability to work effectively in a 100% remote environment without direct supervision.

Technical Setup Requirements (Remote)

• A reliable laptop/computer with a high-speed internet connection.
• A quiet, professional home office environment suitable for video calls.
• Backup power/internet solution is highly desirable.

What We Offer

• 100% Remote Work: Work from anywhere within compatible time zones.
• Competitive Salary: Based on experience and language proficiency.
• Growth Opportunities: Opportunity to grow within a dynamic real estate investment firm.
• Multicultural Environment: Work with a diverse team and an international client base.