Sales Relations Specialist

Confidential; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Confidential is seeking a Sales Consultant to build and maintain relationships with prospective and existing customers, promote real estate projects, and support the full sales journey. You will follow up on leads, present project details, and coordinate with finance/legal teams to close transactions.

Responsibilities include arranging meetings, property viewings, reservations, and post-sale follow-ups, while maintaining CRM records and achieving sales targets.

Qualifications

• 1–3 years of sales or customer relations experience.
• Familiarity with the Saudi real estate market and mortgage options.
• Experience using CRM systems and MS Office.

Responsibilities

• Identify customer needs and recommend suitable properties based on requirements and budgets.
• Present project details, property features, pricing, payment plans, and available inventory.
• Follow up on leads and inquiries to convert opportunities into sales.
• Arrange meetings, property viewings, and visits to sales centers.
• Guide customers through reservations, documentation, and sales contracts.
• Coordinate with finance, mortgage, legal, and customer service teams to close transactions.
• Maintain accurate customer records and sales opportunities in the CRM.
• Address inquiries and complaints, escalating when necessary and ensuring resolution.
• Maintain post-sale relationships and coordinate milestone updates.
• Monitor market trends and feedback to identify opportunities.
• Prepare reports on leads, conversions, and sales activity.
• Participate in property exhibitions and promotional campaigns.

Skills

Communication

Presentation

Negotiation

Relationship mgmt

Follow-up

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Microsoft Office

Job description

Job Purpose

Build and maintain relationships with prospective and existing customers, promote real estate projects, and support customers throughout the sales journey. Contribute to sales targets through timely follow-up, clear communication, and coordination with relevant teams.

Key Responsibilities

• Identify customer needs and recommend suitable properties based on their requirements and budgets.
• Present project details, property features, pricing, payment plans, and available inventory accurately.
• Follow up on assigned leads, inquiries, and referrals to convert opportunities into sales.
• Arrange customer meetings, property viewings, and visits to sales centers.
• Guide customers through reservations, required documentation, and sales contract procedures.
• Coordinate with finance, mortgage partners, legal, and customer service teams to support transaction completion.
• Maintain accurate customer records, interactions, and sales opportunities in the CRM system.
• Address customer inquiries and complaints, escalating issues when necessary and following through to resolution.
• Maintain relationships with customers after the sale and coordinate updates on relevant milestones.
• Monitor market trends, competing developments, and customer feedback to identify sales opportunities.
• Prepare regular reports on lead status, conversion rates, sales activity, and customer feedback.
• Participate in property exhibitions, promotional campaigns, and sales events.
• Follow approved pricing, sales policies, and applicable requirements.

Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales, customer relations, or account management, preferably within real estate development or brokerage.
• Familiarity with the Saudi real estate market, property sales processes, and mortgage financing options.
• Experience using CRM systems and Microsoft Office.

Required Skills

• Strong communication, presentation, and relationship management skills.
• Effective persuasion, negotiation, and objection-handling skills.
• Customer focus and practical problem-solving ability.
• Strong organization and consistent follow-up.
• Ability to work toward sales targets and manage multiple customer accounts.
• Fluency in Arabic; English proficiency is preferred.

Key Performance Indicators

• Achievement of assigned sales targets.
• Lead-to-sale conversion rate.
• Timeliness of customer follow-up.
• Customer satisfaction.
• Accuracy and completeness of CRM records.
• Completion of reservations and sales documentation.