Account Manager

Expeditors International; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International in Riyadh seeks an Account Manager to develop and grow relationships with existing customers while ensuring exceptional service and identifying long-term growth opportunities. You will act as a trusted advisor across the organization to deliver value-driven logistics solutions.

From coordinating with Operations, Product, and Service teams to presenting business reviews, you will maintain CRM data, drive account plans, and pursue revenue growth while balancing

Qualifications

• Bachelor's degree or equivalent industry experience.
• 3+ years in logistics, supply chain, account management, or business development.
• Proven ability to grow existing accounts and relationships.
• Strong communication, presentation, negotiation and relationship-building skills.
• Collaborates effectively across departments and levels; proficient in MS Office and CRM.

Responsibilities

• Build and strengthen relationships with assigned customer accounts.
• Understand customers' objectives, supply chain needs, and growth strategies.
• Expand relationships across multiple levels of customer organizations.
• Ensure high customer satisfaction through proactive communication and issue resolution.
• Identify and secure opportunities to grow business within existing accounts.
• Lead business reviews and present solutions that enhance value and performance.
• Collaborate with Operations, Product, and Service teams to deliver seamless experiences.
• Maintain accurate customer information, account plans, and CRM entries.
• Monitor account performance and recommend improvements in efficiency and service quality.
• Stay informed on Expeditors' products, services, and technology to support customer needs.
• Advocate for the customer while balancing company objectives and profitability.

Skills

Relationship-building

Communication

Negotiation

Presentation

Analytical skills

CRM software

Microsoft Office

Bilingual: English/Arabic

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

CRM systems

Microsoft Excel

Job description

We're not in the shipping business; we're in the information business." – Peter Rose, Expeditors Founder.

With over 18,000 trained professionals across 350+ locations worldwide, Expeditors delivers logistics solutions built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Job Description

The Account Manager is responsible for developing and growing relationships with existing customers while ensuring exceptional service delivery and identifying opportunities for long-term business growth. This role serves as a trusted advisor to customers, building strong partnerships across all levels of the organization and collaborating with internal teams to deliver value-driven logistics solutions.

Key Responsibilities

• Build and strengthen relationships with assigned customer accounts.
• Develop a thorough understanding of customers' business objectives, supply chain needs, and growth strategies.
• Expand relationships beyond the primary point of contact and establish connections across multiple levels of customer organizations.
• Ensure high levels of customer satisfaction through proactive communication, issue resolution, and ongoing support.
• Identify, develop, and secure opportunities to grow business within existing accounts.
• Lead business reviews and present solutions that enhance customer value and operational performance.
• Collaborate with Operations, Product, and Service teams to deliver seamless customer experiences.
• Maintain accurate customer information, account plans, and opportunities within CRM systems.
• Monitor account performance and recommend improvements that enhance efficiency and service quality.
• Stay informed on Expeditors' products, services, and technology solutions to effectively support customer needs.
• Serve as the customer's advocate while balancing company objectives and profitability.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent industry experience.
• Minimum 3 years of experience in logistics, supply chain, account management, or business development.
• Proven ability to build customer relationships and grow existing accounts.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to collaborate effectively across departments and organizational levels.
• Proficiency in Microsoft Office applications and CRM systems.
• Strong organizational, planning, and time-management skills.
• Professional English and Arabic communication skills, both written and verbal.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program