Account Executive

Shipa Ecommerce; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics technology provider in Saudi Arabia is seeking a Junior Account Executive to support account management tasks. You will communicate with customers and internal teams to ensure smooth operations for customer accounts. The ideal candidate should have a Bachelor's degree and 0-2 years of experience in account management or customer service. Strong communication and coordination skills are essential, along with proficiency in MS Excel. This role is an opportunity to grow in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Logistics, or related field.
• 0-2 years of experience in account management, customer service, or operations.
• Ability to work cross-functional in a fast-paced environment.

Responsibilities

• Support assigned customer accounts and assist in day-to-day coordination.
• Communicate with customers to understand service requirements.
• Coordinate with internal teams to ensure smooth execution.
• Maintain accurate customer data and documentation.

Skills

Strong communication skills

Coordination skills

Proficiency in MS Excel

Education

Bachelor’s degree in Business, Logistics, or a related field

Job description

Overview

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role Summary

As an Account Executive at Shipa Delivery, you will support the account management function by coordinating with customers and internal teams to ensure smooth day-to-day operations. This is a junior-level role suitable for candidates with 0–2 years of experience, focused on communication, coordination, and basic reporting.

Responsibilities

• Support assigned customer accounts and assist in day-to-day account coordination.
• Communicate with customers to understand service requirements and share updates.
• Coordinate with internal teams (operations, finance, support) to ensure smooth execution.
• Follow up on service-related issues and support their timely resolution.
• Maintain accurate customer data and documentation.
• Assist in preparing basic reports using MS Excel.
• Ensure adherence to company processes and service standards.
• Support senior account team members in ongoing account activities.

Qualifications

• Bachelor’s degree in Business, Logistics, or a related field.
• 0–2 years of experience in account management, customer service, or operations.
• Strong communication and coordination skills.
• Ability to work cross-functional in a fast-paced environment.
• Proficiency in MS Excel and basic reporting.