2nd-Line Digital & Payments Support Specialist

Riyad Bank; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Riyad Bank is seeking a dedicated Application Support Analyst to provide 2nd level support for end users, analyze issues, and help implement BT processes to resolve software malfunctions. You will participate in root-cause analysis to propose solutions that reduce recurrence and support operational efficiency.

The role emphasizes monitoring user requests, guiding corrective activities, and ensuring timely responses to maintain business continuity and satisfaction across stakeholders.

Qualifications

• Bachelor’s degree in Business Administration or related discipline.
• 4–6 years of relevant experience.

Responsibilities

• Provide 2nd level support for end users and resolve software malfunctions.
• Monitor and respond to end-user requests to support business continuity.
• Escalate complex issues to specialized professionals when needed.
• Train end users and support application operation to meet SLAs.

Education

Bachelor's degree in Business Administration or related discipline

Job description

Riyad Bank is seeking a dedicated Application Support Analyst to provide 2nd level support for end users, analyze issues, and help implement BT processes to resolve software malfunctions. You will participate in root-cause analysis to propose solutions that reduce recurrence and support operational efficiency.

The role emphasizes monitoring user requests, guiding corrective activities, and ensuring timely responses to maintain business continuity and satisfaction across stakeholders.