Onboard Guest Services Specialist (Cruise Line)

CoreStruct Solutions; Al Ruwais; Vor Ort; QAR 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Accommodation on board

Meals

Insurance coverage

Career growth opportunities

Zusammenfassung

CoreStruct Solutions is hiring a Cruise Line Customer Service Representative to assist passengers aboard our ships. You will greet guests, answer inquiries, and explain onboard activities while ensuring a smooth journey.

The role requires strong English communication, empathy, and the ability to handle difficult situations with professionalism. Travel and multicultural teamwork are key aspects of the position.

Qualifikationen

• High school diploma or equivalent; college degree preferred.
• Minimum of 2 years of customer service experience, preferably in hospitality.
• Excellent verbal and written English; other languages a plus.
• Friendly demeanor with strong interpersonal skills.

Aufgaben

• Greet passengers and assist with check-in on boarding.
• Provide information about onboard services and excursions.
• Handle inquiries and resolve issues promptly.
• Coordinate with departments to ensure guest satisfaction.
• Assist with emergencies when needed.
• Maintain accurate records of passenger interactions.

Kenntnisse

Communication skills

Customer service experience

Empathy

Calm under pressure

Ausbildung

High school diploma or equivalent

College degree preferred

Jobbeschreibung

CoreStruct Solutions is hiring a Cruise Line Customer Service Representative to assist passengers aboard our ships. You will greet guests, answer inquiries, and explain onboard activities while ensuring a smooth journey.

The role requires strong English communication, empathy, and the ability to handle difficult situations with professionalism. Travel and multicultural teamwork are key aspects of the position.