Onboard Guest Experience Specialist

Want More; Al Khor; On-site; QAR 73,000 - 98,000; Full time

Job summary

Want More is seeking a Cruise Line Customer Service Representative based in Al-Khor to deliver exceptional passenger service aboard our ships. You will be the main contact for passengers, providing information on services and destinations and assisting with check-in and embarkation.

Eligible candidates must be fluent in English and have at least 2 years in customer service. Applicants should be willing to work flexible hours, including evenings, weekends, and holidays, and be physically fit to

Qualifications

• High school diploma or equivalent preferred; hospitality or customer service training is a plus.
• Minimum of 2 years in customer service, preferably in cruise or related field.
• Fluent in English (written and spoken) with strong communication and diplomacy skills.

Responsibilities

• Act as the main point of contact for passengers addressing inquiries or concerns they may have during their trip.
• Provide timely and accurate information about onboard services, activities, and destinations.
• Assist with check-in and boarding procedures to ensure a smooth embarkation process.
• Handle complaints or issues professionally and resolve them promptly.
• Collaborate with other departments to ensure guest satisfaction and a seamless cruise experience.
• Follow company policies regarding safety, security, and service standards.
• Maintain accurate records of all guest interactions for future reference.

Skills

Fluent English

Communication skills

Problem solving

Education

High School Diploma

Tools

Reservation systems

Job description

Want More is seeking a Cruise Line Customer Service Representative based in Al-Khor to deliver exceptional passenger service aboard our ships. You will be the main contact for passengers, providing information on services and destinations and assisting with check-in and embarkation.

Eligible candidates must be fluent in English and have at least 2 years in customer service. Applicants should be willing to work flexible hours, including evenings, weekends, and holidays, and be physically fit to