Onboard Cruise Line Guest Services Pro (Flexible Hours)

RetailHub Sourcing; Al Ruwais; On-site; QAR 41,000 - 56,000; Full time

Job summary

RetailHub Sourcing seeks a Cruise Line Customer Service Representative to deliver exceptional service aboard ships, assist guests with reservations, and resolve inquiries to ensure a positive passenger experience.

The role requires strong English communication, a calm demeanor under pressure, and the ability to work flexible hours including weekends and holidays. Preference for Filipino candidates; location Ar-Ruwais, Qatar; salary 1200 USD per month.

Qualifications

• English fluency is required; Filipino language skills preferred.
• Minimum high school diploma or equivalent education.
• Previous customer service experience is advantageous.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure and solve problems.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Greet passengers and provide information about onboard services and amenities.
• Assist with reservations and process payments.
• Respond to inquiries via phone, email, or in person promptly.
• Resolve customer complaints with professionalism and empathy.
• Maintain accurate records of all guest interactions.
• Collaborate with other departments to ensure guest satisfaction.
• Promote the company's products and services to potential customers.

Skills

English fluency

Filipino language proficiency

Excellent communication

Calm under pressure

Problem solving

Attention to detail

Flexible hours

Education

High school diploma or equivalent

Job description

RetailHub Sourcing seeks a Cruise Line Customer Service Representative to deliver exceptional service aboard ships, assist guests with reservations, and resolve inquiries to ensure a positive passenger experience.

The role requires strong English communication, a calm demeanor under pressure, and the ability to work flexible hours including weekends and holidays. Preference for Filipino candidates; location Ar-Ruwais, Qatar; salary 1200 USD per month.