Cruise Line Customer Service Representative

Want More; Al Khor; On-site; QAR 73,000 - 98,000; Full time

Job summary

Want More is seeking a Cruise Line Customer Service Representative based in Al-Khor to deliver exceptional passenger service aboard our ships. You will be the main contact for passengers, providing information on services and destinations and assisting with check-in and embarkation.

Eligible candidates must be fluent in English and have at least 2 years in customer service. Applicants should be willing to work flexible hours, including evenings, weekends, and holidays, and be physically fit to

Qualifications

• High school diploma or equivalent preferred; hospitality or customer service training is a plus.
• Minimum of 2 years in customer service, preferably in cruise or related field.
• Fluent in English (written and spoken) with strong communication and diplomacy skills.

Responsibilities

• Act as the main point of contact for passengers addressing inquiries or concerns they may have during their trip.
• Provide timely and accurate information about onboard services, activities, and destinations.
• Assist with check-in and boarding procedures to ensure a smooth embarkation process.
• Handle complaints or issues professionally and resolve them promptly.
• Collaborate with other departments to ensure guest satisfaction and a seamless cruise experience.
• Follow company policies regarding safety, security, and service standards.
• Maintain accurate records of all guest interactions for future reference.

Skills

Fluent English

Communication skills

Problem solving

Education

High School Diploma

Tools

Reservation systems

Job description

As a Cruise Line Customer Service Representative you will be responsible for providing exceptional customer service to passengers on board our cruise ships This position is based in Al-Khor but we welcome applicants from all nationalities who are fluent in English

Key Responsibilities

• Act as the main point of contact for passengers addressing any inquiries or concerns they may have during their trip
• Provide timely and accurate information about onboard services activities and destinations
• Assist with check-in and boarding procedures to ensure a smooth and efficient embarkation process
• Handle any complaints or issues with professionalism and resolve them in a timely manner
• Collaborate with other departments to ensure overall guest satisfaction and a seamless cruise experience
• Follow company policies and procedures regarding safety security and service standards
• Maintain accurate records of all guest interactions for future reference

Requirements

• High school diploma or equivalent additional education or training in hospitality or customer service is preferred
• Minimum of 2 years of experience in customer service preferably in the cruise industry or a similar field
• Fluent in English verbal and written with excellent communication skills and the ability to handle difficult situations diplomatically
• Strong problem-solving skills and the ability to think on your feet
• Proficient computer skills including knowledge of reservation systems
• Willingness to work flexible hours including evenings weekends and holidays
• Physically fit to work on board a ship for extended periods

Salary

The starting salary for this position is 1800$ with opportunities for growth within the company