Onboard Guest Experience Specialist – Cruise (Doha)

Flyper; Doha; On-site; QAR 52,000 - 70,000; Full time

Job summary

Flyper is seeking a Cruise Line Customer Service Representative to provide outstanding service to guests aboard our cruise ships in Doha, Qatar. You will greet guests, assist with inquiries, handle requests, and help ensure a memorable journey for every guest.

The role requires excellent English, strong communication skills, composure under pressure, and a team-focused approach. Flexibility is needed for evenings, weekends, and holidays while supporting on-board activities and services.

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service or hospitality preferred.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Excellent communication skills and ability to remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work well in a team.

Responsibilities

• Greet guests, assist with check-in on embarkation.
• Respond to inquiries, complaints, and requests via phone or in-person.
• Provide information about onboard activities, dining, and services.
• Resolve guest issues promptly and professionally.
• Maintain a welcoming atmosphere and collaborate with other departments.
• Keep records of guest interactions and report feedback to management.
• Handle cash transactions for onboard purchases.

Skills

Fluent in English

Experience in customer service

Excellent communication

Calm under pressure

Teamwork

Flexible hours

Problem-solving

Hospitality experience

Job description

Flyper is seeking a Cruise Line Customer Service Representative to provide outstanding service to guests aboard our cruise ships in Doha, Qatar. You will greet guests, assist with inquiries, handle requests, and help ensure a memorable journey for every guest.

The role requires excellent English, strong communication skills, composure under pressure, and a team-focused approach. Flexibility is needed for evenings, weekends, and holidays while supporting on-board activities and services.