Cruise Line Customer Service Representative

CoreStruct Solutions; Al Ruwais; On-site; QAR 33,000 - 40,000; Full time

Benefits offered by this job

Accommodation on board

Meals

Insurance coverage

Career growth opportunities

Job summary

CoreStruct Solutions is hiring a Cruise Line Customer Service Representative to assist passengers aboard our ships. You will greet guests, answer inquiries, and explain onboard activities while ensuring a smooth journey.

The role requires strong English communication, empathy, and the ability to handle difficult situations with professionalism. Travel and multicultural teamwork are key aspects of the position.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of 2 years of customer service experience, preferably in hospitality.
• Excellent verbal and written English; other languages a plus.
• Friendly demeanor with strong interpersonal skills.

Responsibilities

• Greet passengers and assist with check-in on boarding.
• Provide information about onboard services and excursions.
• Handle inquiries and resolve issues promptly.
• Coordinate with departments to ensure guest satisfaction.
• Assist with emergencies when needed.
• Maintain accurate records of passenger interactions.

Skills

Communication skills

Customer service experience

Empathy

Calm under pressure

Education

High school diploma or equivalent

College degree preferred

Job description

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to passengers aboard our cruise ships. Your main duties will include assisting passengers with inquiries, providing information about onboard activities and amenities, and resolving any issues or concerns that may arise during their journey.

To be successful in this role, you must have excellent communication skills and a friendly, approachable demeanor. You should also have previous customer service experience and be able to handle difficult situations with professionalism and empathy.

Key Responsibilities

• Greet passengers as they board the cruise ship and assist with check-in process
• Provide information about onboard services, activities, and excursions
• Handle passenger inquiries and resolve any issues or complaints in a timely manner
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Assist with emergency situations or medical emergencies as needed
• Maintain accurate records of passenger interactions and feedback

Requirements

• High school diploma or equivalent; college degree preferred
• Minimum of 2 years of customer service experience, preferably in the hospitality industry
• Excellent verbal and written communication skills in English; proficiency in other languages is a plus
• Friendly demeanor with strong interpersonal skills
• Ability to remain calm under pressure and handle difficult situations professionally
• Strong problem-solving skills and attention to detail

Working for our cruise line offers a unique opportunity to work in a dynamic, multicultural environment while traveling to different destinations around the world.

Benefits

• accommodation on board the ship
• meals
• insurance coverage
• opportunities for career growth

competitive salary of 900$ per month

If you are looking for an exciting job opportunity where you can use your customer service skills while exploring new places, then this is the job for you!

Please note that while English fluency is preferred, we welcome applicants from all nationalities.