Onboard Cruise Guest Services Specialist

SnapReach Media; Lusail; On-site; QAR 67,000 - 89,000; Full time

Job summary

SnapReach Media in Lusail is seeking a Cruise Line Customer Service Representative to be the first point of contact for guests aboard. You will provide exceptional service, assist with inquiries, and help resolve issues related to the cruise experience, ensuring guests feel valued from check-in to disembarkation.

The ideal candidate will have excellent communication skills, be fluent in English, and have previous customer service experience.

Qualifications

• Fluency in English is required.
• Previous customer service experience is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide outstanding guest service and answer inquiries from passengers.
• Assist guests with issues related to their cruise experience and ensure timely resolution.

Skills

Fluent in English

Customer service experience

Job description

SnapReach Media in Lusail is seeking a Cruise Line Customer Service Representative to be the first point of contact for guests aboard. You will provide exceptional service, assist with inquiries, and help resolve issues related to the cruise experience, ensuring guests feel valued from check-in to disembarkation.

The ideal candidate will have excellent communication skills, be fluent in English, and have previous customer service experience.