Cruise Line Customer Service Representative

Work corp; Al Khor; On-site; QAR 41,000 - 49,000; Full time

Benefits offered by this job

Salary 1100$

Training opportunities

Health insurance

Cruise discounts

Diverse working environment

Job summary

Work corp is seeking a friendly Cruise Line Customer Service Representative in Al-Khor to greet customers and assist with cruise bookings, inquiries, and itinerary information. You will be the first point of contact, delivering courteous service via phone, email, and chat.

The role requires a high school diploma (Bachelor's preferred), at least two years in customer service, fluent English, strong communication, and the ability to work flexible hours including evenings and holidays.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 2 years experience in customer service, preferably travel/hospitality.
• Fluent in English; knowledge of other languages is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking their cruise, including selecting the right package and providing price quotes.
• Handle complaints or issues from customers with empathy and find suitable resolutions.
• Provide information on cruise itineraries, onboard activities, and other related services.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.

Skills

Excellent communication skills

Fluent English

Problem solving

Patience and professionalism

Flexible hours

Education

High school diploma or equivalent

Bachelor's degree is a plus

Job description

Cruise Line Customer Service Representative

We are seeking a friendly and customer-oriented individual to join our team as a Cruise Line Customer Service Representative. As the first point of contact for our customers, you will be responsible for providing exceptional service and assistance with their cruise booking and inquiries. This position is based in Al-Khor, but we welcome applicants from all nationalities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with booking their cruise, including selecting the right package and providing price quotes
• Handle complaints or issues from customers with empathy and find suitable resolutions
• Provide information on cruise itineraries, onboard activities, and other related services
• Collaborate with other departments to ensure smooth operations and customer satisfaction

Requirements

• High school diploma or equivalent; Bachelor's degree is a plus
• Minimum of 2 years of experience in customer service, preferably in the travel or hospitality industry
• Fluent in English; knowledge of other languages is a plus
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
• Availability to work flexible hours including evenings, weekends, and holidays

Benefits

• Competitive salary of 1100$
• Training and development opportunities to enhance your skills and advance your career within the company
• Health insurance coverage for you and your family
• Discounted or free cruises for you and your immediate family members
• Fun working environment with opportunities to meet people from different cultures