IT Support Analyst – Onsite & Remote Support

AimGulf; Doha; Presencial; QAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Parsons in Doha is seeking an IT Support Analyst to deliver onsite IT support for the Qatar region, covering end-user devices, software, and hardware. The role requires a Bachelor or Diploma in Computer Science or related field and 5+ years of experience.

You will troubleshoot, document requests, and provide timely resolutions, including after-hours on-call support. Proficiency in Windows, Office 365, and AI tools is valued, with English required and Arabic an advantage.

Formación

• Bachelor or Diploma in Computer Science or related field.
• 5+ years in IT support or end-user support.
• Strong knowledge of Windows, macOS, printers and peripherals.
• Proficient in English; Arabic is an advantage.
• Certifications: O365, CompTIA A+ required.

Responsabilidades

• Provide onsite and remote IT support for end users of Parsons devices and software.
• Troubleshoot hardware, software and peripheral issues and escalate as needed.
• Document service requests and outcomes following Parsons procedures.
• Provide on-call support during weekends/holidays as required.
• Collaborate with other IT teams to resolve complex problems.

Conocimientos

Technical issue resolution

English communication

Arabic knowledge (adv)

Educación

Bachelor or Diploma in Computer Science or related field

Herramientas

Office 365

O365 Certification

CompTIA A+

MDM devices

Descripción del empleo

Parsons in Doha is seeking an IT Support Analyst to deliver onsite IT support for the Qatar region, covering end-user devices, software, and hardware. The role requires a Bachelor or Diploma in Computer Science or related field and 5+ years of experience.

You will troubleshoot, document requests, and provide timely resolutions, including after-hours on-call support. Proficiency in Windows, Office 365, and AI tools is valued, with English required and Arabic an advantage.