IT Support Analyst

Parsons; Qatar; On-site; QAR 60,000 - 90,000; Full time

Job summary

Parsons in Doha, Qatar is seeking an IT Support Analyst to provide onsite IT support for the Qatar region. The role involves resolving end-user issues, maintaining workstation configurations, and documenting service requests.

You will work with Windows, Office 365, Antivirus, and AI tools while following Parsons policies. The ideal candidate has a bachelor or diploma in computer science and at least 5 years of relevant experience, with strong English communication skills and the ability to

Qualifications

• Bachelor or Diploma in Computer Science or related field with 5+ years of end-user IT support experience.
• Ability to identify, analyze and resolve technical issues with hardware/software configurations.
• English communication skills (Arabic a plus).
• Knowledge of Windows, macOS, printers, and peripherals; familiarity with Office 365, antivirus, and AI tools.

Responsibilities

• Provides onsite and remote IT support to end users in Parsons environments.
• Troubleshoots standard IT issues and guides users through solutions.
• Identifies, categorizes and routes issues to appropriate IT groups.
• Maintains knowledge of MIS environment and Parsons standard workstation configurations.
• Follows Parsons policies and documents service requests and outcomes.

Skills

Troubleshooting

English communication

Documentation

Server/Desktop knowledge

Education

Bachelor's or Diploma in Computer Science or related field

Tools

Windows OS

Office 365

Antivirus

MDM devices

AI tools

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

IT Support Analyst

Doha, Qatar

Parsons is looking for an amazingly talented IT Support Analyst to join our team! In this role you will get to provide onsite IT support for Qatar region.

What You'll Be Doing:

• Provides onsite and remote IT technical support to end users of Parsons personal computers, workstations and related software and hardware
• Support end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger
• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups
• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations
• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support
• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices
• Provides Service Desk on-call support for non-business hours (Weekends and Holidays)
• Performs other responsibilities associated with this position that may be appropriate

What Required Skills You'll Bring:

• Bachelor or Diploma in Computer Science or related field with minimum 5+ years of related work experience providing support to end users or working in an IT support role.
• Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
• A good knowledge of Microsoft operating system, Office 365, Antivirus, Latest AI tools and troubleshooting tools and applications as well as a very good knowledge of personal computer technology, including a variety of computer models windows, mac, printers, mdm devices and peripherals.
• Written and oral communication skills in English is must for the position (Arabic will be added advantage), including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups).
• Ability to write moderately complex documents (may include emails, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).

What Desired Skills You'll Bring:

• Microsoft Certified Professional (O365) CompTIA A+ required ( similar A+ Hardware trainings)
• Copilot & AI tools knowledge
• ITIL Certified desired

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.