Doha IT Support Analyst — Onsite & Remote

Parsons; Doha; Presencial; QAR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Parsons is seeking an IT Support Analyst to provide onsite IT support for the Doha region in Qatar. You will handle end-user IT requests, troubleshoot hardware/software, and collaborate with senior teams to resolve issues.

The role requires a 5+ years background in IT support, strong English communication skills, and familiarity with Windows OS, Office 365, and security tools. On-call weekend/holiday support is part of the responsibilities.

Formación

• Bachelor or Diploma in Computer Science or related field with minimum 5+ years of related work experience providing support to end users or working in an IT support role.
• Ability to identify, analyze and resolve technical issues with hardware and software configurations.
• Knowledge of Microsoft operating system, Office 365, Antivirus, AI tools and troubleshooting tools, PCs and peripherals.

Responsabilidades

• Provides onsite and remote IT technical support to end users of Parsons PCs, workstations and related software and hardware.
• Troubleshoots standard IT issues and refers complex problems to senior staff or other IT groups.
• Maintains knowledge of MIS environment and Parsons workstation configurations.
• Follows Parsons policies and reports service requests following standard procedures.
• Provides Service Desk on-call support for non-business hours.

Conocimientos

Troubleshooting

Windows OS

Office 365

English comms

Documentation

Educación

Bachelor's or Diploma in Computer Science or related field

Herramientas

MDM devices

Printers

AI tools

Descripción del empleo

Parsons is seeking an IT Support Analyst to provide onsite IT support for the Doha region in Qatar. You will handle end-user IT requests, troubleshoot hardware/software, and collaborate with senior teams to resolve issues.

The role requires a 5+ years background in IT support, strong English communication skills, and familiarity with Windows OS, Office 365, and security tools. On-call weekend/holiday support is part of the responsibilities.