Field IT Support Specialist – Arabic

Arab Solutions; Doha; In loco; QAR 56.000 - 89.000; Tempo pieno

Descrizione del lavoro

Arab Solutions is seeking End User Support Services Staff (Field) in Qatar. The role requires 5+ years of experience, a Bachelor's in IT/CS, and mandatory certifications (CompTIA A+, ITIL, Microsoft 365, CCNA). Fluency in English and Arabic is required for field support and VIP users.

You will provide field and onsite support for hardware, software, and network issues, perform IMAC activities, manage assets, and log incidents in the ticketing system, ensuring timely resolution.

Competenze

• Bachelor's degree in IT/CS or related field.
• Mandatory CompTIA A+, ITIL Foundation, Microsoft 365, CCNA.
• Minimum 4+ years in desktop troubleshooting and field/end-user support.

Mansioni

• Provide Field & Onsite End-User Support for hardware, software, and network issues.
• Troubleshoot Windows OS, Microsoft 365, Outlook, printers, and LAN/WAN connectivity.
• Perform IMAC activities for IT equipment and peripherals.
• Maintain IT asset inventory and document field activities.
• Log incidents and requests in the ticketing system and meet SLA.
• Escalate complex issues to L2/L3 teams for timely resolution.
• Support meetings, conference rooms, and user training as required.

Conoscenze

Windows 10/11

Microsoft 365

Printers/Scanners troubleshooting

LAN/WAN knowledge

Active Directory

ServiceNow / ManageEngine / BMC

VIP field support

English & Arabic communication

Formazione

Bachelor's Degree in IT/CS

Strumenti

AD tools

Ticketing Tools

Descrizione del lavoro

Arab Solutions is seeking End User Support Services Staff (Field) in Qatar. The role requires 5+ years of experience, a Bachelor's in IT/CS, and mandatory certifications (CompTIA A+, ITIL, Microsoft 365, CCNA). Fluency in English and Arabic is required for field support and VIP users.

You will provide field and onsite support for hardware, software, and network issues, perform IMAC activities, manage assets, and log incidents in the ticketing system, ensuring timely resolution.