IT Support Specialist — Endpoints, Security & Onboarding

Talent Leaders Inc.; Doha; Hybrid; QAR 145,613 - 218,419; Full time

Job summary

A leading technology solutions provider in Doha, Qatar is seeking an IT Support Specialist who will provide frontline technical support and ensure smooth IT operations. The role involves troubleshooting hardware/software issues, managing user accounts, and supporting network connectivity. Candidates should have a Bachelor's degree in IT or related field and at least 4 years of IT support experience. Strong knowledge of Windows OS and Microsoft 365 is essential. This position encompasses both onsite and remote user support.

Qualifications

• Minimum 4 years of experience in IT support or similar environment.
• Familiarity with Active Directory and managing user accounts.
• Experience with helpdesk or ticketing systems.

Responsibilities

• Provide Level 1 and Level 2 technical support for devices and applications.
• Troubleshoot Windows, macOS, and Microsoft 365 issues.
• Manage user access and configure new accounts.

Skills

Windows OS

Microsoft 365

Desktop troubleshooting

Networking concepts

Remote desktop tools

Documentation skills

Customer service

Problem-solving

Education

Bachelor’s degree or diploma in IT or related field

Tools

ServiceNow

Jira

Zendesk

Active Directory

Microsoft Entra ID

Job description

A leading technology solutions provider in Doha, Qatar is seeking an IT Support Specialist who will provide frontline technical support and ensure smooth IT operations. The role involves troubleshooting hardware/software issues, managing user accounts, and supporting network connectivity. Candidates should have a Bachelor's degree in IT or related field and at least 4 years of IT support experience. Strong knowledge of Windows OS and Microsoft 365 is essential. This position encompasses both onsite and remote user support.