IT Support

VAM Systems Inc.; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an IT Support specialist for our Qatar operations to provide frontline technical assistance and ensure smooth end-user IT services.

The role requires 4 years in IT help desk or desktop support, hands-on experience with Microsoft 365, Active Directory, Intune, and Windows 11, plus fluency in Arabic and English.

Qualifications

• Diploma or degree in IT/CS or related field.
• 4 years in IT Help Desk, Service Desk, or Desktop Support.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Windows 11 administration and troubleshooting.

Skills

Microsoft 365

Active Directory

Intune

Networking basics

Windows 11 admin

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field

Tools

Ticketing systems

Job description

We are currently looking for IT Support for our Qatar operations

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Endpoint Patching & Updates
• Network and Wi-Fi Troubleshooting
• Backup Monitoring and Recovery

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate

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