Guest Relations Officer

Anantara; Doha; On-site; QAR 30,000 - 40,000; Full time

Job summary

Anantara in Doha is seeking a Guest Relations Officer for Banana Island Resort. You will ensure guests have a memorable experience, anticipate their needs, and handle inquiries proficiently.

The ideal candidate should hold a college degree in hotel management or a related field, possess excellent communication skills, and have previous experience in Front Office or Guest Services. Proficiency in English is essential.

Qualifications

• Previous experience in Front Office or Guest Services is essential.
• Excellent communication skills are required.
• Experience with Front Office Systems and proficiency in English are necessary.

Responsibilities

• Ensure all guests enjoy a positive and memorable experience.
• Anticipate guest needs and handle inquiries attentively.
• Follow up on guest satisfaction issues in a timely manner.

Skills

Excellent communication skills

Experience with Front Office Systems

Proficient in English

Education

College degree in hotel management or related field

Job description

## Guest Relations OfficerApplylocations: Doha, Qatartime type: Full timeposted on: Posted 18 Days Agojob requisition id: JR101360**Job Location:**Banana Island Resort Doha By Anantara**Overview**Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.Qualifications• College degree in hotel management or related field • Previous experience in Front Office or Guest Services • Excellent communication skills • Experience with Front Office Systems • Proficient in English, both written and spoken