Guest Relation Officer - OWV Lounge

Anantara Hotels & Resorts; Doha; On-site; QAR 40,000 - 50,000; Full time

Job summary

Anantara Hotels & Resorts in Doha is seeking a Guest Relations Officer who will ensure that all guests have a positive and memorable experience. This role requires anticipating guest needs, addressing inquiries attentively, and taking responsibility for guest satisfaction.

The ideal candidate will have a college degree in hotel management or a related field, and previous experience in Guest Services or Front Office roles. Strong communication skills, proficiency in English, and familiarity with Front Office Systems are essential for this position.

Qualifications

• Previous experience in Front Office or Guest Services required.
• Ability to anticipate guest needs and handle inquiries.

Responsibilities

• Ensure all guests enjoy a positive and memorable experience.
• Take responsibility for resolving guest satisfaction issues.
• Proactively suggest alternatives to meet guest needs.

Skills

Excellent communication skills

Proficient in English

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Location

Banana Island Resort Doha By Anantara

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken