Duty Manager

Minor Hotels; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Minor Hotels is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. The role involves overseeing guest services, knowing the hotel product, and maintaining high service standards across Front Office operations.

The candidate should have a hospitality degree, Middle East hotel experience, fluent English, and ideally Arabic; OPERA Cloud knowledge is a plus. Flexibility with hours and a fast-paced environment is required.

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in 4-5 star hotels.
• Excellent command of English (oral and written).
• Arabic language will be an advantage.
• Knowledge of the OPERA Cloud system.
• Highly organized, career and result oriented, with flexible hours.

Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Know the hotel product, including room types, rates, facilities, food and beverage outlets, spa and health club, and other Minor Hotels properties.
• Oversee service and attitude of guest service to meet Minor Hotels' highest standards.
• Take personal responsibility for ensuring guest satisfaction issues are resolved and followed up timely.
• Be proactive and innovative, suggesting alternatives to meet guest needs.
• Develop a harmonious working relationship with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

Customer service

Communication

Team coordination

English proficiency

Education

Degree in Hospitality Management

Tools

OPERA Cloud

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Location

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
• Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

Degree in Hospitality Management or similar

• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.