Guest Service Agent

Anantara; Doha; On-site; QAR 44,640 - 61,380; Full time

Job summary

Join Anantara as a Guest Service Agent at Banana Island Resort Doha. You will be responsible for taking reservations, greeting guests, and providing outstanding service to ensure their satisfaction.

We are looking for candidates with a strong focus on customer service and prior hotel experience. Fluency in English and availability for shifts, weekends, and public holidays are essential.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.
• Ability to work shifts, weekends and public holidays.

Responsibilities

• Provide expertise services to guests in a courteous manner.
• Take reservations, greet and register guests.
• Handle all guest inquiries, requests, and comments promptly.

Skills

Customer service

Fluency in English

Hotel front office operations

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

## Guest Service AgentApplylocations: Doha, Qatartime type: Full timeposted on: Posted 18 Days Agojob requisition id: JR101367**Job Location:**Banana Island Resort Doha By Anantara**Overview**Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.Qualifications• A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred