Guest Experience Concierge

Minor Hotels; Qatar; On-site; QAR 48,000 - 72,000; Full time

Job summary

Minor Hotels seeks a Guest Relations Officer at Banana Island Resort Doha By Anantara to ensure guests have a positive and memorable experience, representing the hotel and brand with attentiveness and initiative.

The role requires a college degree in hotel management or related field, experience in Front Office or Guest Services, excellent communication skills, experience with Front Office Systems, and fluency in English.

Qualifications

• College degree in hotel management or related field.
• Excellent communication skills.
• Proficient in English, both written and spoken.
• Experience with Front Office Systems.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Take personal responsibility for guest satisfaction and timely follow-up.
• Be proactive and innovative in suggesting alternatives meeting guest needs.
• Represent the hotel and brand as a key ambassador.

Skills

Excellent communication

Proficient in English

Education

College degree in hotel management

Tools

Front Office Systems

Job description

Minor Hotels seeks a Guest Relations Officer at Banana Island Resort Doha By Anantara to ensure guests have a positive and memorable experience, representing the hotel and brand with attentiveness and initiative.

The role requires a college degree in hotel management or related field, experience in Front Office or Guest Services, excellent communication skills, experience with Front Office Systems, and fluency in English.