Guest Service Agent

Employment; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Banana Island Resort Doha By Anantara in Doha seeks a Guest Service Agent to welcome guests, manage reservations, and ensure a smooth check-in and check-out experience.

You will handle inquiries with a courteous attitude, coordinate with other hotel departments, and contribute to memorable stays for guests.

Fluency in English, a service mindset, and the ability to work shifts are essential; prior front desk experience is preferred.

Qualifications

• Strong focus on customer service.
• Experience in hotel front office operations preferred.
• Excellent communication; English fluency required.
• Able to work shifts, weekends, and public holidays.
• Proficient with MS Office; PMS experience preferred.

Responsibilities

• Take reservations and guest check-in/out.
• Greet guests and register them efficiently.
• Provide outstanding guest service during stay.
• Settle guest accounts upon check-out.
• Handle guest inquiries and requests promptly.

Skills

Customer service

Front office experience

Communication skills

English fluency

Shift work

Tools

MS Office

Property Management System (PMS)

Job description

Job Location: Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Responsibilities

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.