Assistant Guest Relations Manager

Al Rayyan Hospitality; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

Banana Island Resort Doha By Anantara is seeking a Guest Relations professional to join Minor Hotels. The role supports daily front desk operations, handles guest inquiries and complaints, and collaborates with other departments to deliver outstanding service.

You will oversee check-in/check-out processes, mentor staff, and participate in VIP arrangements. English proficiency is essential; Russian language skills are a plus in a diverse guest mix.

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken and Russian is a plus

Responsibilities

• Assist in managing guest inquiries, requests, and complaints in a timely and professional manner.
• Support the Front desk team in coordinating guest services and activities.
• Oversee check-in and check-out processes, ensuring smooth and efficient operations.
• Train and mentor guest relations staff to maintain high service standards.
• Monitor and analyze guest feedback and assist in VIP guest arrangements.

Skills

Communication

Front Office Experience

English Proficiency

Russian Language

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

Job Location: Banana Island Resort Doha By Anantara

Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations. Assist in managing guest inquiries, requests, and complaints in a timely and professional manner. Support the Front desk team in coordinating guest services and activities. Oversee check-in and check-out processes, ensuring smooth and efficient operations. Collaborate with other departments to fulfill guest needs and resolve issues. Train and mentor guest relations staff to maintain high service standards. Assist in creating and implementing guest satisfaction initiatives. Monitor and analyze guest feedback to identify areas for improvement. Participate in special events and VIP guest arrangements. Ensure compliance with hotel policies and local regulations. Assist in managing the guest relations budget and resources.

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken and Russian is a plus

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career

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