Guest Relation Officer - OWV Lounge

Minor Hotels; Qatar; On-site; QAR 48,000 - 72,000; Full time

Job summary

Minor Hotels seeks a Guest Relations Officer at Banana Island Resort Doha By Anantara to ensure guests have a positive and memorable experience, representing the hotel and brand with attentiveness and initiative.

The role requires a college degree in hotel management or related field, experience in Front Office or Guest Services, excellent communication skills, experience with Front Office Systems, and fluency in English.

Qualifications

• College degree in hotel management or related field.
• Excellent communication skills.
• Proficient in English, both written and spoken.
• Experience with Front Office Systems.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Take personal responsibility for guest satisfaction and timely follow-up.
• Be proactive and innovative in suggesting alternatives meeting guest needs.
• Represent the hotel and brand as a key ambassador.

Skills

Excellent communication

Proficient in English

Education

College degree in hotel management

Tools

Front Office Systems

Job description

Job Location:

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken