Guest Relations Officer

Al Rayyan Hospitality; Doha; On-site; QAR 50,000 - 70,000; Full time

Job summary

Minor Hotels invites applications for a Guest Relations Officer at Al Najada Doha Hotel By Tivoli. You will be a key representative of our hotel, ensuring guests enjoy a positive, memorable experience and promptly address inquiries.

You will take ownership of guest satisfaction, follow up on issues, and offer thoughtful alternatives to exceed expectations while upholding our brand standards.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills.
• Proficient in English, both written and spoken.

Responsibilities

• Ensure that all guests enjoy a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and followed up in a timely manner.

Skills

Communication skills

English proficiency

Front office experience

Education

College degree in hotel management

Tools

Front Office Systems

Job description

Job Location: Al Najada Doha Hotel By Tivoli Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career