Guest Relation Officer - OWV Lounge

Al Rayyan Hospitality; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Minor Hotels is seeking a Guest Relations Officer for Banana Island Resort Doha By Anantara. You will be the key representative of the hotel, ensuring guests enjoy a positive and memorable experience, anticipating needs, handling inquiries, and following up to ensure satisfaction.

You will be proactive, innovative, and ready to suggest alternatives to meet guest needs while upholding brand standards and delivering exceptional service in a luxury setting at Banana Island Resort Doha by Anantara.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills and English proficiency.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful manner.
• Follow up on issues promptly and propose alternatives to delight guests.

Skills

Excellent communication skills

English proficiency

Experience with Front Office Systems

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Location: Banana Island Resort Doha By Anantara Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career.