Jobs in United States

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

The Rooms Division Manager is responsible for overseeing the day-to-day operations of the Front Office, Housekeeping, Guest Services, and related departments to ensure the highest levels of guest satisfaction, service standards, and operational efficiency. This role requires a strong leader with exceptional guest service skills, financial acumen, and the ability to motivate and develop teams while maintaining the brand’s reputation for excellence.

• Ensure the delivery of personalized, seamless service across Front Office, Housekeeping, Concierge, and Guest Services.
• Handle VIP guests and resolve guest concerns promptly, turning challenges into positive experiences.
• Monitor guest satisfaction scores and implement action plans to continuously improve service delivery.
• Oversee daily operations of the Rooms Division, ensuring smooth coordination between departments.
• Maintain high standards of cleanliness, maintenance, and presentation throughout all guest areas.
• Implement and enforce SOPs, ensuring compliance with brand and resort standards.
• Coordinate with other department heads (F&B, Spa, Engineering, Security) to optimize guest experience.
• Develop and manage the Rooms Division budget, including forecasting, labor management, and cost control.
• Analyze key performance indicators (occupancy, ADR, RevPAR, GOP) and implement initiatives to maximize profitability.
• Oversee inventory control of linens, amenities, and supplies.
• Lead, coach, and develop department managers and supervisors to achieve operational goals.
• Foster a culture of engagement, accountability, and continuous improvement.
• Recruit, train, and retain top talent, ensuring compliance with Portuguese labor laws and resort policies.
• Ensure compliance with all local laws and regulations, including hygiene, safety, and labor requirements.
• Champion sustainability and environmental initiatives in line with the resort’s goals.

General Qualifications included but not limited to:

• Degree in Hospitality Management or related field preferred.
• Minimum 5 years of leadership experience in Rooms Division or Front Office in a luxury hotel or resort environment.
• Strong knowledge of property management systems (Opera, Fidelio, or similar).
• Excellent communication skills in English and Portuguese (additional languages a plus).
• Proven track record of delivering exceptional guest experiences while achieving financial targets.
• Culturally sensitive, adaptable, and comfortable working in an international resort environment.
• Guest-centric mindset with strong problem-solving skills.
• Leadership presence with ability to inspire and motivate multicultural teams.
• Strong organizational and analytical abilities.
• Financial literacy and ability to manage budgets and KPIs.
• Flexibility and resilience in a fast-paced, seasonal resort setting