Assistant Formation M/F

Phiture; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A multinational consulting group based in Porto is looking for an Assistant Formation to manage administrative operations of internal training. Responsibilities include overseeing training sessions, supporting invoicing, monitoring trainee satisfaction, and contributing to process improvements. Candidates should possess a service-oriented mindset, strong interpersonal skills, and the ability to work independently. The role offers a range of perks including meal allowances and professional development opportunities.

Serviços

Meal allowance

Health insurance

Transportation allowance

Extra holiday days

Professional development and growth opportunities

Qualificações

• Experience in managing administrative and financial processes.
• Ability to ensure a high-quality experience for trainees.
• Strong communication skills for effective interactions with trainees and stakeholders.

Responsabilidades

• Manage the administrative aspects of the internal training organization.
• Support invoicing and collections related to training activities.
• Monitor trainee satisfaction and handle complaints proactively.
• Act as a central point of contact for trainees and trainers.
• Contribute to continuous improvement of training processes.

Conhecimentos

Service-oriented mindset

Attention to detail

Strong interpersonal skills

Ability to work independently

Descrição da oferta de emprego

ABOUT ALTEN

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4.14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers. Our teams cultivate the same sense of belonging to a technological environment based on creativity, innovation and the search for solutions.

ABOUT PORTO & POSITION

In order to support our European intensive growth, the Group has decided to build a large Shared Services Center based in Porto. In this context, we are looking for an Assistant Formation to manage the administrative operations of the internal training organization, acting as the main point of contact for all support functions, including HR, Finance, and Technical teams.

RESPONSIBILITIES

• As an Assistant Formation, you will play a key role in supporting and developing our internal training programs across the Group. Your main responsibilities include:
• Manage the administrative aspects of the internal training organization, including creating sessions, handling logistics, managing evaluations, and applying pricing in Amplify.
• Support invoicing and collections related to training activities.
• Monitor trainee satisfaction and handle complaints proactively, including analysis, calls, reporting, and implementation of action plans.
• Act as a central point of contact for trainees, trainers, and internal stakeholders, ensuring a smooth and professional training experience.
• Contribute to continuous improvement of training processes, materials, and communications to enhance the overall employee learning experience.
• Collaborate closely with HR business partners and managers to support the alignment of training programs with business needs.

PROFILE

• Service-oriented mindset: ensure a high-quality experience for trainees.
• Rigor / Attention to detail: manage administrative and financial processes accurately.
• Strong interpersonal skills: communicate effectively with trainees and stakeholders.
• Autonomy / Ability to work independently: take ownership of tasks and contribute proactively to the training function.

PERKS:

• Meal allowance
• Health insurance
• Transportation allowance
• Extra holiday days
• Professional development and growth opportunities.

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!