English customer support- Lisbon

Francisco CI; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An international outsourcing company is seeking fluent English speakers for customer support roles in Lisbon. Responsibilities include handling customer requests, providing high-level service, and achieving sales goals. The role also offers complete paid training, private health insurance, and language classes. An EU passport or full working rights in Portugal is mandatory.

Serviços

Complete paid training

Private health insurance after contract signature

Free Portuguese language classes

Many other benefits

Qualificações

• Speak proficiently in English (C1/C2) and have a good level (B2).
• Excellent communication and soft skills.
• Willingness to learn and adapt.

Responsabilidades

• Handle incoming user requests via telephone, email, and chat.
• Aim for high Customer Satisfaction Survey scores.
• Deliver high-calibre customer service for post-sales requests.
• Provide inbound sales support and promote products.
• Achieve quarterly sales goals while ensuring customer satisfaction.
• Log and follow up on orders or requests in CRM.

Conhecimentos

Fluent in English (C1/C2)

Good communication skills

Soft skills

Ferramentas

CRM

Descrição da oferta de emprego

About The Company

It is an International outsourcing company, well known worldwide. Ready to embrace a new adventure ? We are looking for fluent Engliish speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What We Are Looking For In a Candidate

• Speak proficiently (C1/C2) English and have a good English level (B2)
• Good communication and soft skills

What You Will Have To Do

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What You Will Be Offered

• Complete paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Many other benefits

Important Information

It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Skills: client relationship management, inbound marketing, crm, communication skills, willingness to learn, good communication, good english level, customer service, good english, soft skills, sales support, communication, customer support, english fluency, crm management, good communication skills, outbound calls