Work Remotely, Grow Globally: French-Speaking Customer Service Representative

Innopath Consulting Lda; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Multicultural environment

Skill development

International support experience

Food allowance

Incentives

Rotational days off

Remote flexibility

Resumo da oferta

Concentrix Lisbon is seeking a French-Speaking Customer Service Representative to join the team in a remote position, assisting customers in French and English with professional, efficient support from the comfort of your home. This role requires living in Portugal within 50 km of the Lisbon office, strong communication skills, and a customer-focused mindset to deliver excellent service across time zones.

You will benefit from a multicultural environment and the flexibility of remote work, with

Qualificações

• Fluent French and English required.
• Must already reside in Portugal.
• Must live within 50 km of the Lisbon office.

Responsabilidades

• Assist customers in French and English.
• Handle customer enquiries, requests, and concerns professionally.
• Provide accurate, clear, and relevant information.
• Support customers throughout their interactions with the company.
• Maintain a friendly, professional, and solution-oriented approach.
• Contribute to a consistently high level of customer satisfaction.
• Follow established procedures and service guidelines.
• Manage responsibilities independently while remaining connected with the wider team.

Conhecimentos

Fluent French

Fluent English

Remote work

Customer focus

Descrição da oferta de emprego

Job Overview

Are you fluent in French and English, enjoy interacting with customers, and value the flexibility of remote work?

We are looking for a French-Speaking Customer Service Representative to join Concentrix Lisbon. In this remote position, you will assist customers in French and English while delivering professional, efficient, and customer-focused support from the comfort of your home.

What We Offer

• Remote work within the eligible Lisbon area.
• International and multicultural work environment.
• Opportunity to develop your customer service and communication skills.
• Experience within an international customer support operation.
• Food allowance according to the employment conditions.
• Attendance-based incentive according to the employment conditions.
• Two rotational days off each week.
• The convenience and flexibility of working remotely.

Key Responsibilities

• Assist customers in French and English.
• Handle customer enquiries, requests, and concerns professionally.
• Provide accurate, clear, and relevant information.
• Support customers throughout their interactions with the company.
• Maintain a friendly, professional, and solution-oriented approach.
• Contribute to a consistently high level of customer satisfaction.
• Follow established procedures and service guidelines.
• Manage your responsibilities independently while remaining connected with the wider team.

Requirements

• Fluent French and English proficiency.
• Must already be living in Portugal.
• Must reside within 50 km of the Concentrix Lisbon office.
• Comfortable working in a remote environment.
• Excellent communication and interpersonal skills.
• Strong customer-focused mindset.
• Professional and reliable approach.
• Ability to work independently while following established processes.

Working Conditions

• Remote position.
• Candidates must live within 50 km of the Concentrix Lisbon office.
• Monday-to-Sunday operation.
• Working hours between 07:00 and 21:00.
• Two rotational days off per week.
• Candidates must already reside in Portugal.
• No relocation support available.