Technical Customer Service Representative – French Speaking

Hiring International; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Fully remote role from Portugal

Office visits to Porto

Job summary

Hiring International is seeking a French-speaking customer support professional to join our global, people-first team. This fully remote role from Portugal focuses on technical inquiries, data analysis, and delivering precise resolutions for an international brand.

You’ll collaborate with technical teams, document cases, and meet quality KPIs while enjoying a competitive salary, private health insurance, meal allowance, and quarterly Porto office visits.

Qualifications

• Fluent French for customer interactions.
• Good problem-solving and attention to detail.
• Comfort with remote work using digital tools.
• Experience with customer service or technical support is a plus.

Responsibilities

• Support French-speaking customers via phone, email, and chat.
• Handle technical and data-related inquiries.
• Investigate issues and provide clear explanations for fast resolution.
• Collaborate with technical and internal teams to improve service quality.
• Document cases accurately and meet KPIs.

Skills

French fluency

Problem solving

Detail oriented

Remote work tools

Tools

CRM software

Ticketing system

Job description

About The Role

Are you a French‑speaking professional with technical curiosity? Join a global, people‑first organization where you’ll provide technical customer support for a well‑known international brand — all while working fully remotely from Portugal.

In this role, you’ll go beyond standard customer service by handling technical inquiries, analyzing data, and supporting customers with precision and confidence.

Location

Lisbon (Remote – Portugal)

Schedule

Rotative

Start Date

Flexible

What You’ll Do

• Support French‑speaking customers via phone, email, and chat
• Handle technical and data‑related inquiries
• Investigate issues, provide clear explanations, and ensure fast resolution
• Collaborate with technical and internal teams to improve service quality
• Document cases accurately and meet quality & performance KPIs

What We’re Looking For

• French: Fluent / Native (C1–C2)
• English: B1–B2 level
• Strong problem‑solving skills and attention to detail
• Comfortable working remotely with digital tools
• Previous experience in customer service or technical support is a plus, but not mandatory

What’s in It for You

• Competitive salary package aligned with the market
• Private health insurance
• Meal allowance
• Fully remote role from Portugal (only 1 office visit in Porto every 3 months)
• Paid training & structured onboarding
• Career growth opportunities within an international environment
• Supportive, inclusive, and collaborative remote culture