French-speaking Remote Customer Support Agent

Concentrix; Porto; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Work from home in Porto

Referral bonus

Free training

Career development programs

Job summary

Concentrix is hiring a Customer Support Agent (French-speaking) to work remotely from Porto, Portugal. You will interact with French-speaking customers across phone, email, chat and social channels, delivering accurate solutions and high‑quality service.

You will join an international, multilingual team and receive full training, with opportunities for career development and a performance bonus. This role offers work‑from‑home flexibility in Porto and a strong customer‑centered environment.

Qualifications

• Fluent in French (C1) with strong English (B2) skills.
• Experience in customer support across multiple channels (phone, email, chat, social).
• Empathetic, patient, and customer‑oriented with good problem solving.

Responsibilities

• Serve French-speaking customers by phone, email, chat and social channels.
• Assist merchants with product and service questions and issues.
• Improve processes to raise customer happiness and satisfaction.
• Collaborate with Sales and Marketing and other departments.
• Be part of an international, multilingual team.

Skills

French (C1)

English (B2)

Customer service

Multichannel support

Tools

CRM tools

Job description

Concentrix is hiring a Customer Support Agent (French-speaking) to work remotely from Porto, Portugal. You will interact with French-speaking customers across phone, email, chat and social channels, delivering accurate solutions and high‑quality service.

You will join an international, multilingual team and receive full training, with opportunities for career development and a performance bonus. This role offers work‑from‑home flexibility in Porto and a strong customer‑centered environment.