UX Strategy Lead: Experience Architect & Service Design

Infineon; Porto; Híbrido; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Infineon is seeking a UX Strategist on the Corporate team to drive the frameworks, relationships, and processes that support the business. You will combine customer insights, strategic thinking, and business understanding to shape digital experiences that meet customer needs and create lasting impact.

In this hybrid, permanent role, you will lead journey mapping, service blueprinting, and experience discovery, translating insights into strategic recommendations while collaborating with

Qualificações

• At least 4 years of experience in UX strategy, UX research, experience design, service design, product design, or digital customer experience.
• Minimum 2 years of hands-on UX/UI or product design experience with an understanding of digital product development.
• Fluency in English.

Responsabilidades

• Drive UX strategy across customer journeys, digital products, platforms, and services.
• Translate customer insights, business goals, market trends, and competitive intelligence into strategic recommendations.
• Lead journey mapping, service blueprinting, ecosystem mapping, and experience discovery activities.
• Apply systems thinking to identify opportunities across customer, business, technology, and operational ecosystems.
• Develop future-state experience visions, experience architectures, and strategic frameworks.
• Collaborate with researchers, designers, product managers, engineers, and business stakeholders to shape product direction.
• Facilitate workshops, define success metrics, prioritize opportunities, and influence stakeholder decisions through compelling recommendations.

Conhecimentos

UX strategy

UX research

Experience design

Service design

Product design

Digital customer experience

Descrição da oferta de emprego

Infineon is seeking a UX Strategist on the Corporate team to drive the frameworks, relationships, and processes that support the business. You will combine customer insights, strategic thinking, and business understanding to shape digital experiences that meet customer needs and create lasting impact.

In this hybrid, permanent role, you will lead journey mapping, service blueprinting, and experience discovery, translating insights into strategic recommendations while collaborating with