URGENT HIRING Spanish Customer Support Agent Onsite Lisbon

Cross Border Talents; Sintra; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Private health insurance

Full training provided

Career development support

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support our Payment Solutions project. You will handle inquiries in Spanish and English, guiding clients through account and technical processes by phone and email, and ensuring clarity and accuracy in every interaction.

This full-time role includes rotating shifts, meeting KPIs for customer satisfaction, response times and resolution rates, and comprehensive training.

Qualifications

• Fluent Spanish (C2) and solid written/speaking English (B2).
• Experience in customer service or technical support preferred.
• Strong communication, listening and problem-solving skills.
• Comfortable working with targets and CRM systems.

Responsibilities

• Handle inquiries from business clients regarding payment solutions.
• Guide customers through account/technical processes via phone and email.
• Understand customer needs and offer tailored solutions.
• Meet KPIs for customer satisfaction, response times and resolution rates.
• Maintain accurate records of interactions in the CRM system.
• Ensure an excellent service experience and high customer satisfaction.

Skills

Spanish (C2)

English (B2)

Customer Service

Communication

Problem solving

Active listening

Tools

CRM systems

Job description

URGENT HIRING!

Job Title: Operations Customer Expert (Spanish + English)

Location: Onsite Lisbon, Portugal

Project: Customer Support for Payment Solutions Project

Are you passionate about helping others and resolving inquiries? We are looking for a motivated, Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.

Your Mission

You’ll be part of a dedicated Customer Service team, responsible for:

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customer's specific needs and offering efficient, tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

What We’re Looking For

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

Schedule

• Monday to Friday (no weekends!)
• Shifts between 09:00 and 18:00 CET (8h/day + 1h break)

Salary & Benefits

• Monthly Salary: Approx. €1,500 gross
• Full-time permanent contract
• Full training provided upon onboarding
• Dynamic, multicultural team with career development support
• Private health insurance and other corporate benefits