Spanish-Speaking Customer Care Specialist Payment Solutions

Cross Border Talents; Lisboa; On-site; EUR 8,835 - 10,583; Full time

Benefits offered by this job

Welcome bonus of EUR 1000

Salary of EUR 870 per month

EUR 50 monthly bonus

Meal Allowance of EUR 7.23 per working day

Transport Allowance of EUR 20 per month

Health Insurance available from day 1

Job summary

A customer service recruitment company is seeking a Spanish-Speaking Customer Care Specialist for Payment Solutions in Lisbon. You will provide excellent customer support, assisting users with payment inquiries. The role requires fluency in Spanish and English, previous customer service experience, and the ability to work rotational shifts, including nights. Benefits include a welcome bonus, salary of EUR 870 per month, transport and meal allowances, and health insurance from day 1.

Qualifications

• Previous experience in customer service is a MUST.
• Ability to work on rotating shifts, including nights and weekends.
• EU member state passport or valid residence card for Portugal required.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide troubleshooting assistance for payment-related issues.
• Ensure customer satisfaction by addressing concerns effectively.
• Collaborate with internal teams in a fast-paced environment.

Skills

Fluency in Spanish (C2 or above)

Fluency in English (C1 or above)

Strong communication skills

Strong problem-solving skills

Customer-focused mindset

Job description

About the job

Spanish-Speaking Customer Care Specialist Payment Solutions

Cross Border Talents is hiring on behalf of our client for the position of Customer Care Specialist for Payment Solutions project.

In this role, you will provide excellent customer support, assisting users with payment solutions and inquiries. This is a full-time position with a rotational shift schedule, including night shifts.

Location: Lisbon, Portugal (onsite), no relocation is provided

Start Date: March 27, 2025

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and troubleshooting assistance for payment-related issues.
• Ensure customer satisfaction by addressing concerns effectively.
• Maintain compliance with company policies and industry standards.
• Work within a fast-paced environment, collaborating with internal teams.

Working Schedule

• Monday to Sunday 24/7 rotational shifts (including night shifts). Extra payment applicable for working between 22.00 and 06.00, Sundays and public holidays
• Two rotating days off per week.

Requirements

• Fluency in Spanish (C2 or above) and English (C1 or above).
• Previous experience in customer service is a MUST
• Strong communication and problem-solving skills.
• Ability to work on rotating shifts, including nights and weekends.
• Customer-focused mindset with attention to detail.
• EU member state passport, a valid residence card for Portugal, a job-seeker visa or a refugee certificate is a MUST.

Benefits

• Submit your CV in English in order to apply. We are looking forward to hearing from you!
• Welcome bonus of EUR 1000
• Salary: EUR 870 per month (paid over 14 months).
• Bonus: EUR 50 per month (paid over 12 months).
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card
• Transport Allowance: EUR 20 per month.
• Health Insurance: Available from day 1 with a monthly contribution; free after 6 months of contract.